Park Surgery

HOW DO I...
MAKE AN APPOINTMENT?

To make an appointment, please telephone 0121 241 1701 between 8.30am and 1.00pm or 2.00 and 6.30pm. The telephone lines are very busy for the first hour of the morning and therefore if your condition is not urgent, please ring after 10.00am if possible.

Sometimes it might not be necessary to book an appointment with a doctor. Nowadays the practice nurses are able to deal with many cases. See our guidance notes at Help Us To Help You.

If you cannot keep your appointment, please let us know. The practice runs a computerised appointment system. If you are more than 10 minutes late for your appointment, you will be asked to book another appointment. It is very important to let the receptionist know when you arrive for your appointment so that the doctor is aware that you are waiting. Children under 16 years should be accompanied by an adult. Truly urgent cases, especially those involving young children, will be seen the same day. Please do not use this unnecessarily. Take advice from the nurse/doctor or receptionist.

HOW DO I...
OBTAIN A HOME VISIT?

Home visits are for patients who genuinely cannot attend surgery. If you feel your illness is severe enough that you do require a visit, please ring the main surgery line on 0121 241 1700 before 11.00am, giving as much information as possible including your telephone number. Visits are at the discretion of the doctor and difficulties with transport are not accepted as a reason for a visit. We cannot guarantee that visits requested after 11.00am will be carried out the same day. If you consider that the visit is very urgent, please make this clear to the receptionist.

HOW DO I...
OBTAIN TEST RESULTS?

If you have been asked to telephone for results, the best time to do so is after 11.30am.

HOW DO I...
OBTAIN TELEPHONE ADVICE?

A doctor is usually available to give telephone advice between 12 noon and 12.30pm.

Please inform the receptionist that you wish to speak to a doctor and she will tell you when the doctor is likely to be free. Practice nurses are also available for telephone advice and reception staff will advise you on the most suitable time to call during the day.